Personal Tours India

Please read these Terms & Conditions carefully before making a booking with Personal Tours India. By confirming a booking and making payment towards any tour, holiday, luxury train journey, river cruise, hotel reservation, transportation service, or any other travel arrangement, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

About Personal Tours India

Personal Tours India is a registered destination management company specializing in private luxury tours across India, Nepal, Bhutan, and Sri Lanka.

Personal Tours India is:

• Registered with the Ministry of Tourism, Government of India
• An Active Member of the Indian Association of Tour Operators (IATO)
• Authorized Selling Agent for:
  • Maharajas’ Express
  • Palace on Wheels
  • Deccan Odyssey
  • Golden Chariot

We act as tour operators, travel planners, and booking agents for various travel suppliers including hotels, airlines, luxury trains, cruise operators, transport providers, and local service providers.

Booking and Confirmation

A booking shall be considered confirmed only after:

• Receipt of the required deposit or full payment;
• Written confirmation issued by Personal Tours India;
• Availability of all requested services at the time of booking.

All bookings are subject to availability until confirmed in writing.

Personal Tours India reserves the right to decline any booking request at its sole discretion.

Deposit Requirements

Unless otherwise specified:

Tailor-Made Private Tours

• 25% deposit at the time of booking.
• Balance payment due 90 days prior to arrival.

Luxury Train Journeys

Deposit and payment schedules vary according to the train operator and fare conditions.

For:

• Maharajas’ Express
• Palace on Wheels
• Deccan Odyssey
• Golden Chariot

The applicable payment conditions provided at the time of booking shall prevail.

River Cruises

• 25% deposit at the time of booking.
• Balance payment due 90 days before departure.

Certain departures including festive, Christmas, New Year, charter, and special event departures may require higher deposits or full payment at the time of booking.

Prices

All prices are quoted based on rates, taxes, exchange rates, fuel surcharges, government levies, and supplier costs applicable at the time of quotation.

Personal Tours India reserves the right to revise prices in the event of:

• Currency fluctuations;
• Increase in transportation costs;
• Government tax revisions;
• Fuel surcharge increases;
• Supplier cost increases;
• Changes imposed by third-party operators.

Any increase will be communicated to the client before final payment is due.

Payment Methods

Payments may be made through:

• Bank Transfer
• Credit Card
• Debit Card
• Online Payment Gateway

Credit card payments may attract additional bank or merchant processing charges.

Any bank transfer charges must be borne by the client.

Passport, Visa and Travel Documentation

It is the responsibility of the traveler to ensure:

• Possession of a valid passport;
• Required visas;
• Transit permits;
• Health certificates;
• Vaccination documentation;
• Travel insurance.

Personal Tours India shall not be responsible for denied boarding, immigration refusal, visa rejection, or entry restrictions imposed by any country.

Travel Insurance

Comprehensive travel insurance is strongly recommended for all travelers.

Coverage should include:

• Trip cancellation
• Medical expenses
• Emergency evacuation
• Personal accident
• Baggage loss
• Travel delays
• Supplier insolvency

Travel without adequate insurance is entirely at the traveler’s own risk.

Amendments

Should a client request changes after confirmation:

• All amendments are subject to availability.
• Additional supplier charges may apply.
• Administrative fees may apply.
• Certain luxury train tickets and special promotional fares may not permit amendments.

Once travel has commenced, itinerary modifications may not be possible.

Cancellation by the Client

Cancellation requests must be submitted in writing.

Cancellation charges vary according to the supplier, hotel, cruise operator, luxury train operator, airline, and other service providers involved.

Unless otherwise specified, the following standard cancellation charges may apply:

• Greater than 90 days Deposit
• 90 – 75 days 50%
• 75-60 days 75%
• 60 – 0 Days 100%

Luxury train bookings, special event departures, and festive departures may be subject to separate cancellation conditions.

The cancellation terms advised at the time of booking shall prevail where different.

Cancellation by Personal Tours India

In rare circumstances Personal Tours India may need to cancel arrangements due to:

• Force majeure events;
• Government restrictions;
• Security concerns;
• Natural disasters;
• Supplier insolvency;
• Operational reasons beyond our control.

Where possible, alternative arrangements will be offered.

If alternatives are not acceptable, refunds will be provided for services not delivered, subject to recovery from suppliers.

No liability shall exist for indirect losses or consequential damages.

Changes to Itinerary

Travel arrangements may occasionally require modifications due to:

• Weather conditions;
• Road closures;
• Flight schedule changes;
• Train operational requirements;
• Government regulations;
• Local circumstances.

Personal Tours India reserves the right to substitute hotels, transport, excursions, guides, or services with comparable alternatives where necessary.

Luxury Train Bookings

Luxury train schedules, routes, excursions, fares, and inclusions are subject to change by the train operators.

Personal Tours India acts as an Authorized Selling Agent and does not operate the trains directly.

Train operators reserve the right to:

• Modify itineraries;
• Change departure schedules;
• Substitute services;
• Suspend departures.

Any changes will be communicated as soon as they are advised by the operator.

Client Responsibilities

Clients are expected to:

• Respect local laws and customs;
• Follow safety instructions;
• Arrive on time for transfers and excursions;
• Maintain valid travel documents;
• Conduct themselves in a manner that does not adversely affect other travelers.

Personal Tours India reserves the right to terminate arrangements without refund if a traveler behaves in a manner that jeopardizes safety, comfort, or enjoyment of others.

Health and Mobility

Travelers must advise Personal Tours India at the time of booking of:

• Reduced mobility;
• Medical conditions;
• Dietary requirements;
• Special assistance requirements.

While every effort will be made to accommodate requests, certain destinations, trains, cruises, heritage properties, and sightseeing locations may have accessibility limitations.

Liability

Personal Tours India acts as an intermediary between clients and independent suppliers.

We shall not be liable for:

• Acts or omissions of third-party suppliers;
• Flight delays or cancellations;
• Train delays;
• Road closures;
• Weather disruptions;
• Government actions;
• Force majeure events;
• Loss of enjoyment due to circumstances beyond our control.

Our liability shall be limited to the value of services booked directly through us.

Force Majeure

Personal Tours India shall not be responsible for failure to perform obligations due to circumstances beyond reasonable control including:

• Natural disasters;
• Floods;
• Earthquakes;
• Epidemics or pandemics;
• Political unrest;
• Terrorist activities;
• War;
• Government restrictions;
• Transportation disruptions.

No compensation shall be payable in such circumstances.

Complaints

Any complaint must be reported immediately to:

• The tour manager;
• Local representative; or
• Personal Tours India office

This allows us the opportunity to resolve the issue during travel.

Written complaints must be submitted within 28 days of completion of travel.

Website Content

All content, photographs, itineraries, logos, designs, brochures, and marketing material published by Personal Tours India remain the intellectual property of the company and may not be reproduced without written permission.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Delhi, India.